Workforce Queue Analyst

Acquire Asia Pacific Pty

Multiple Locations
Real-time queue monitoring
Call volume management
Labor resource allocation
As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance

Job Summary

  • As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance.
  • Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.
  • Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Matching Summary

As a Workforce Queue Analyst, you will be a key player in ensuring our contact centers run at peak performance.

Skills & Requirements

Must-have

  • Real-time queue monitoring
  • Call volume management
  • Labor resource allocation
  • Routing strategy analysis
  • ACD system management

Nice-to-have

  • Innovation and teamwork
  • Entrepreneurial energy
  • Fast with intent
  • Laugh and learn

Key Requirements

  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter