It Service Delivery Technician

Integer

Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Windows 10/11 and office 365
Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates

Job Summary

  • Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.
  • Participates in the development of IT support processes, tools and documentation for company.
  • Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success.

Matching Summary

Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Windows 10/11 and Office 365
  • Active Directory user management
  • Client-side security software
  • Network printer and multi-function devices
  • Client-side networking troubleshooting

Nice-to-have

  • Customer success focus
  • Continuous improvement mindset
  • Adapt to rapid changes
  • Positive customer support attitude
  • Experience with Mac hardware and OS X
  • Experience with CAD, Pro-E, Solidworks

Key Requirements

  • Associate’s degree required
  • 0-3 years of experience
  • Related certifications preferred (MOS, MCTS, A+, ACMT, ITIL V3)
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter