Head Of Heavy & Bulky Programme Jp, Eits

Amazon

Tokyo, Japan
On-site
Heavy & bulky programme leadership
Customer experience strategy
Financial performance ownership
Amazon is seeking a Head of Heavy & Bulky Programme to lead the strategy and execution of improving customer experience and financial performance for heavy and bulky products in Japan. The role necessitates strong leadership in cross-functional collaboration, customer experience design, and strategic business planning

Job Summary

  • We are transforming the way customers buy heavy & bulk products online and are looking for a dynamic leader who can drive the entire programme.
  • This role owns the end-to-end customer experience, financial performance including top/bottom line and Cost to Serve across all channels.
  • We aim to simplify customer experience to enable customers to easily find and purchase the products they need.

Matching Summary

Match Score: 85

Amazon is seeking a Head of Heavy & Bulky Programme to lead the strategy and execution of improving customer experience and financial performance for heavy and bulky products in Japan. The role necessitates strong leadership in cross-functional collaboration, customer experience design, and strategic business planning.

Skills & Requirements

Must-have

  • Heavy & Bulky programme leadership
  • Customer experience strategy
  • Financial performance ownership
  • Cross-functional leadership
  • Multi-year strategic roadmap

Nice-to-have

  • Thought leadership
  • Innovation partnership
  • Delivery improvements
  • Vendor experience optimization

Key Requirements

  • 5 year strategy roadmap
  • Customer contacts per unit
  • Purchase customer count
  • Service GV coverage%
  • Attach%
  • C-Ret%

Work Rights

Not specified

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