It Kundendienstmitarbeiter (m/f/d) - It Customer Service Representative With German

Capita

Plovdiv, Bulgaria
Fully remote
German language b2/c1 level
Customer-oriented attitude
Excellent organizational skills
As a Customer Service Representative at Capita, you will handle customer inquiries for telecommunications clients in Germany, ensuring clear answers and quick solutions

Job Summary

  • As a Customer Service Representative at Capita, you will handle customer inquiries for telecommunications clients in Germany, ensuring clear answers and quick solutions.
  • Your responsibilities include responding to written inquiries, creating service explanations, processing changes with internet service providers, and updating systems.
  • Capita offers benefits such as monthly meal vouchers, private health insurance, referral bonuses, relocation support, and a positive work environment with opportunities for international experience.

Matching Summary

As a Customer Service Representative at Capita, you will handle customer inquiries for telecommunications clients in Germany, ensuring clear answers and quick solutions.

Skills & Requirements

Must-have

  • German language B2/C1 level
  • Customer-oriented attitude
  • Excellent organizational skills
  • Excellent communication skills
  • MS Office proficiency
  • Shift work readiness

Nice-to-have

  • Identifying sales opportunities
  • Improving customer experience
  • International experience
  • Diverse work environment
  • Work-life balance focus

Key Requirements

  • German language proficiency B2/C1
  • Willingness to attend on-site training in Plovdiv
  • Availability for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter