Ai For Customer Experience Leader

Deloitte

Lisboa, Portugal
On-site
Ai applied to cx
Go-to-market strategy
Enterprise client proposals
Lead the AI applied to CX offering within Deloitte Portugal, developing go-to-market strategies and value propositions for enterprise clients

Job Summary

  • Lead the AI applied to CX offering within Deloitte Portugal, developing go-to-market strategies and value propositions for enterprise clients.
  • Manage and grow a dedicated team for AI & Data for CX, build technology partnerships, and actively contribute to business development and pipeline.
  • Integrate into international projects and participate in technological consulting and transformation initiatives aligned with client needs.

Matching Summary

Lead the AI applied to CX offering within Deloitte Portugal, developing go-to-market strategies and value propositions for enterprise clients.

Skills & Requirements

Must-have

  • AI applied to CX
  • go-to-market strategy
  • enterprise client proposals
  • AI & Data for CX team growth
  • technology partnerships
  • pipeline development
  • solution quality assurance

Nice-to-have

  • teamwork and collaboration
  • adaptability to ambiguity
  • growth mindset
  • innovation and excellence culture
  • continuous learning and development

Key Requirements

  • 8+ years of experience in CX, martech, commerce, or digital consulting
  • Proven leadership experience (5+ people)
  • Applied knowledge of AI/ML in customer experience
  • Experience defining and implementing CX offers
  • Business development experience
  • Proficiency in English (spoken and written)

Work Rights

Not specified

Tailored Resume

Cover Letter