Head Of Facilities Management Center

JLL UK

Bangkok, Thailand
Customer service request handling
Issue resolution coordination
Service delivery coordination
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination

Job Summary

  • The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
  • This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
  • JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients, and is committed to hiring the best people to thrive and grow meaningful careers.

Matching Summary

The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.

Skills & Requirements

Must-have

  • Customer service request handling
  • Issue resolution coordination
  • Service delivery coordination
  • Team leadership and supervision
  • Service level agreement management
  • Performance monitoring and analytics

Nice-to-have

  • Continuous improvement driver
  • Cross-departmental collaboration
  • Knowledge sharing initiatives
  • Customer satisfaction focus

Key Requirements

  • Bachelor's degree required
  • 5-7 years progressive experience
  • 3-5 years supervisory experience
  • Facilities management software proficiency
  • Customer service management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter