Sr Analyst Customer Care

Nissan UK

São Paulo, SP, Brazil
Experience in customer care
Proficient in salesforce
Strong analytical skills
The role involves managing the customer service team to ensure quality and adherence to processes

Job Summary

  • The role involves managing the customer service team to ensure quality and adherence to processes.
  • You will be responsible for monitoring critical communication channels and enhancing brand reputation.
  • The position requires proactive identification of opportunities for continuous improvement in customer experience.

Matching Summary

The role involves managing the customer service team to ensure quality and adherence to processes.

Skills & Requirements

Must-have

  • Experience in Customer Care
  • Proficient in Salesforce
  • Strong analytical skills

Nice-to-have

  • Collaborative team player
  • Proactive problem solver
  • Effective communicator

Key Requirements

  • Bachelor's degree in Administration or related fields
  • Extensive experience in Customer Care
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

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