Technical Support Consultant

Alterastg

2-5 years technical support experience
Ehr or healthcare it application support
Servicenow ticketing platform proficiency
This role provides critical application and technical support for the TouchWorks EHR platform in a fast-paced environment

Job Summary

  • This role provides critical application and technical support for the TouchWorks EHR platform in a fast-paced environment.
  • The consultant is responsible for managing support cases via ServiceNow while investigating complex SQL, SSL, and connectivity issues.
  • Successful candidates will collaborate with development teams to resolve problems and maintain accurate documentation for clients.

Matching Summary

This role provides critical application and technical support for the TouchWorks EHR platform in a fast-paced environment.

Skills & Requirements

Must-have

  • 2-5 years technical support experience
  • EHR or healthcare IT application support
  • ServiceNow ticketing platform proficiency
  • SQL and database troubleshooting skills
  • HL7 and HIPAA standards knowledge

Nice-to-have

  • Enterprise level application troubleshooting
  • Incident and Change Management familiarity
  • Application Performance Monitoring tools
  • Confluence knowledge base contribution
  • ITIL certification preferred

Key Requirements

  • Bachelor's degree in CS or IT
  • 2+ years supporting EHR applications
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

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