Customer Relationship Specialist

Bank of Queensland

Croydon, AU
Outstanding customer service
Financial needs assessment
Customer loan maintenance
The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required

Job Summary

  • The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.
  • BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
  • Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.

Matching Summary

The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.

Skills & Requirements

Must-have

  • outstanding customer service
  • financial needs assessment
  • customer loan maintenance
  • excellent written and verbal communication
  • strong attention to detail

Nice-to-have

  • driven, supportive and fun team
  • collaborative team environment
  • personalized approach to customer interaction
  • can do attitude

Key Requirements

  • experience in the retail banking industry
  • exposure to consumer lending
  • learn and use a variety of technical financial systems
  • background screening completed

Work Rights

Not specified

Tailored Resume

Cover Letter