Contact Centre Representative (credit Counsellor, Client Account Management)
CIBC
Toronto, Canada
Fully remote
Client engagement and financial planning
Cash management and credit knowledge
Call ownership and problem-solving
Connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding reasons for delinquency
Job Summary
Connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding reasons for delinquency.
Offer solutions to prevent further delinquencies and ensure clients are aware of their contractual obligations.
CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a vacation offering.
Matching Summary
Connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding reasons for delinquency.
Skills & Requirements
Must-have
Client engagement and financial planning
Cash management and credit knowledge
Call ownership and problem-solving
Multitasking efficiency in fast-paced environment
Secure home workspace with wired internet
Nice-to-have
Relationship-oriented approach
Empathy and authenticity
Passion for learning and growth
Driven to succeed in metrics-driven environment
Key Requirements
Minimum 60-day on-site training period
Flexibility for evenings and weekends
Wired internet: 15 mbps download, 10 mbps upload
Ability to attend primary CIBC location within two hours upon request