Clinical laboratory experience with automated analyzers
Hardware and reagents troubleshooting skills
Level i and level ii technical support expertise
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AbbVie is seeking a Remote Support Specialist to provide technical assistance and customer support for their diagnostic products and services. The role requires strong communication skills, clinical laboratory experience, and the ability to resolve technical issues independently while maintaining customer satisfaction.
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Job Summary
This role provides accurate and timely technical assistance regarding Abbott Diagnostics products before, during, and after customer interactions.
The specialist is responsible for implementing quality systems and improving customer satisfaction scores through effective problem resolution.
Candidates must possess clinical laboratory experience and the ability to troubleshoot hardware, software, and reagent issues remotely.
Matching Summary
Match Score: 75
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AbbVie is seeking a Remote Support Specialist to provide technical assistance and customer support for their diagnostic products and services. The role requires strong communication skills, clinical laboratory experience, and the ability to resolve technical issues independently while maintaining customer satisfaction.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Clinical laboratory experience with automated analyzers
Hardware and reagents troubleshooting skills
Level I and Level II technical support expertise
Fluency in English for documentation and training
Ability to work flexible staggered working hours
Nice-to-have
Knowledge of multiple languages like Thai or Mandarin
Understanding of specific country customer culture
Experience with Abbott systems specifically
Strong problem-solving and communication skills
Ability to work independently in team environments
Key Requirements
Minimum 2-3 years of Clinical laboratory practice
Bachelor's degree in Biomedical Engineering, Clinical Laboratory, Biology, or Biochemistry
Experience providing Level 1 and Level 2 technical support