Techinical Support Engineer

Community Brands

Pune, India
Level 3 technical support
Api, json, xml, html troubleshooting
Third-party system integrations
As a Level 3 Support Engineer, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team

Job Summary

  • As a Level 3 Support Engineer, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team.
  • Lead technical troubleshooting efforts for existing customers and vendors while providing internal technical insights across departments.
  • Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries.

Matching Summary

As a Level 3 Support Engineer, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team.

Skills & Requirements

Must-have

  • Level 3 technical support
  • API, JSON, XML, HTML troubleshooting
  • Third-party system integrations
  • SQL for data querying
  • Review application logs

Nice-to-have

  • Association Management Systems (AMS) familiarity
  • Learning Management Systems (LMS) familiarity
  • CRM APIs familiarity
  • SaaS systems experience
  • AI tools for productivity

Key Requirements

  • 3-5 years of experience
  • Proven third-party API experience
  • Root cause analysis skills
  • US Shift work flexibility
  • Eligibility to work in India

Work Rights

Eligibility to work in India

Tailored Resume

Cover Letter