12 Months Customer Service Officer - Livechat (Up to $4000) #NJN

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to $4,000; not specified; not specified pm
Onsite (9am - 6pm, mon - fri)
Handle phone enquiries from policyholders
Manage live chats with financial representatives
Resolve complaints at first touchpoint
Recruit Express Pte Ltd is seeking a Customer Service Officer for a 12-month contract to provide exceptional service in their Contact Centre, primarily handling phone enquiries and live chats. The role requires strong communication skills and the ability to resolve customer issues efficiently, with a salary of up to $4000

Job Summary

  • You will be part of a team delivering service excellence and customer satisfaction in the Contact Centre.
  • The role involves attending to phone enquiries and live chats from policyholders and financial representatives efficiently.
  • Candidates must be comfortable chatting via live chat systems and resolving problems at the first touchpoint.

Matching Summary

Match Score: 75

Recruit Express Pte Ltd is seeking a Customer Service Officer for a 12-month contract to provide exceptional service in their Contact Centre, primarily handling phone enquiries and live chats. The role requires strong communication skills and the ability to resolve customer issues efficiently, with a salary of up to $4000.

Salary

Up to $4000; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle phone enquiries from policyholders
  • Manage live chats with financial representatives
  • Resolve complaints at first touchpoint
  • Update CRM system accurately
  • Perform follow-ups as promised

Nice-to-have

  • Comfortable talking to diverse customers
  • Proficient typing for live chat systems
  • Willingness to work overtime during exigencies
  • Ability to assist with ad-hoc projects

Key Requirements

  • Diploma or Degree preferred
  • Relevant experience preferred
  • EA License verification required

Work Rights

Not specified

Tailored Resume

Cover Letter