Service Delivery Manager

TOSS-EX PR PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 138 MARKET STREET CAPITAGREEN 048946
Sgd 8,500 - 9,000 / monthly pm
On-site
Regulatory compliance
Incident investigation management
Customer service operations
TOSS-EX PR PTE. LTD. is seeking a Service Delivery Manager to oversee the operations of critical biometric systems, ensuring their stability and high customer satisfaction. The ideal candidate will have substantial experience in service delivery and incident management, working closely with both customers and technical teams

Job Summary

  • Job Summary We are looking for a Service Delivery Manager to lead and manage Business-As-Usual (BAU) operations for mission-critical biometric systems
  • The role focuses on ensuring stable system operations, effective incident management, customer communication, service reporting, and continuous operational improvement
  • The candidate will work closely with customers, internal engineering teams, vendors, and support teams to ensure service availability, timely issue resolution, and high customer satisfaction

Matching Summary

Match Score: 85

TOSS-EX PR PTE. LTD. is seeking a Service Delivery Manager to oversee the operations of critical biometric systems, ensuring their stability and high customer satisfaction. The ideal candidate will have substantial experience in service delivery and incident management, working closely with both customers and technical teams.

Salary

SGD 8,500 - 9,000 / Monthly

Skills & Requirements

Must-have

  • Regulatory Compliance
  • Incident Investigation Management
  • Customer Service Operations
  • Infrastructure Projects
  • Biometric Identity Management

Nice-to-have

  • Computer Science
  • Preventive Actions
  • Application Support
  • Incident Handling
  • Virtualisation
  • Incident Management
  • Service Delivery
  • Technical Support

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter