Customer Support Agent (fluent In Spanish) - Freelance Project

Invisible Expert Marketplace

Colombia, Colombia
$5ph
On-site
Bilingual english<>spanish
Retirement plan support
Technical troubleshooting
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers

Job Summary

  • Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.

Matching Summary

Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.

Salary

$5/hour

Skills & Requirements

Must-have

  • Bilingual English<>Spanish
  • Retirement plan support
  • Technical troubleshooting
  • Zendesk and Aircall proficiency
  • Remote work

Nice-to-have

  • Experience in financial services
  • Fast-paced environment adaptability
  • Independent and team work

Key Requirements

  • High school diploma or equivalent
  • Bilingual fluency in Spanish and English
  • Previous customer service experience
  • Familiarity with retirement plans
  • Pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter