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NTT DATA is seeking a Technical Lead to provide exceptional service by resolving technical incidents and managing complex infrastructure in a Managed Services environment. The role involves mentoring junior staff and optimizing service quality while adhering to client requirements and timelines.
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Job Summary
The role involves providing exceptional service by proactively identifying and resolving complex technical incidents for clients.
You will manage high-complexity tickets, mentor junior team members, and ensure zero missed service level agreement conditions.
NTT DATA is a global technology leader serving 75% of the Fortune Global 100 with a commitment to diversity and innovation.
Matching Summary
Match Score: 75
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NTT DATA is seeking a Technical Lead to provide exceptional service by resolving technical incidents and managing complex infrastructure in a Managed Services environment. The role involves mentoring junior staff and optimizing service quality while adhering to client requirements and timelines.
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Skills & Requirements
Must-have
Extensive Managed Services experience
Strong understanding of ITIL processes
Experience working with vendors
Cloud Security Networking Applications knowledge
Advanced troubleshooting techniques
Nice-to-have
Ability to communicate across cultures
Positive outlook under pressure
Active listening skills
Client-focused approach
Adaptability to changing needs
Key Requirements
Bachelor's degree in IT/Computing or equivalent experience