Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital journeys and tooling

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital journeys and tooling.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while acting as a liaison for regional leaders.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, along with competitive base pay ranging from $90,500 to $160,700 USD.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital journeys and tooling.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Digital customer engagement design

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Enterprise software industry background
  • Design thinking methodology
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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