Manager Systemic Customer Issues

Thejolietbank

Eveleigh, New South Wales, Australia
**
Identify and resolve systemic issues
Critical thinking and data analysis
Drive accountability and excellence
** The job posting is for a Manager of Systemic Customer Issues at Thejolietbank in Eveleigh, New South Wales. The role focuses on advocating for customer interests, resolving systemic issues arising from complaints, and collaborating with stakeholders to develop sustainable solutions. **

Job Summary

  • You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
  • Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.

Matching Summary

Match Score: 75

** The job posting is for a Manager of Systemic Customer Issues at Thejolietbank in Eveleigh, New South Wales. The role focuses on advocating for customer interests, resolving systemic issues arising from complaints, and collaborating with stakeholders to develop sustainable solutions. **

Skills & Requirements

Must-have

  • Identify and resolve systemic issues
  • Critical thinking and data analysis
  • Drive accountability and excellence
  • Constructive problem solving
  • Investigating and responding to AFCA
  • Develop recommendations and written responses

Nice-to-have

  • Customer focus, empathy and compassion
  • Commercial acumen and team ethic
  • Inspire others to champion customer interests

Key Requirements

  • Bachelor's degree or higher
  • Legal qualification and expertise highly regarded
  • Demonstrated stakeholder management experience

Work Rights

Not specified

Tailored Resume

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