Workforce Management Operations Group Manager, Senior Vice President

Citi

Jacksonville, Florida, United States
Base: $119,680.00 - $179,520.00; bonus/equity: dis...
Capacity planning
Forecasting headcount
Advanced analytics
Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency

Job Summary

  • Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency.
  • You will provide strategic oversight, visionary guidance, and robust leadership for all capacity planning activities.
  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Matching Summary

Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency.

Salary

Base: $119,680.00 - $179,520.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs

Skills & Requirements

Must-have

  • capacity planning
  • forecasting headcount
  • advanced analytics
  • AI/ML models
  • WFM software applications
  • data analysis and reporting

Nice-to-have

  • people leader
  • data driven approach
  • strong partner collaboration
  • clear results orientation
  • innovative thinking
  • strategic judgment

Key Requirements

  • 10+ years experience
  • leadership or managerial capacity
  • banking industry experience desirable
  • BS degree required
  • Master's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter