Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms and programming knowledge
** Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role requires a strong background in SaaS support and programming, with responsibilities including managing technical challenges and ensuring high customer satisfaction. **

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a background in SaaS support with a foundational understanding of programming and experience supporting enterprise-grade web applications.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow their skills.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role requires a strong background in SaaS support and programming, with responsibilities including managing technical challenges and ensuring high customer satisfaction. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS and programming knowledge
  • Troubleshooting Web Services APIs and JSON XML
  • Experience with ELK log aggregation tools

Nice-to-have

  • Finance or financial planning software knowledge
  • JavaScript programming skills
  • Implementation or support of integrations
  • Empathetic and proactive team player
  • Strong written and verbal communication

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Local candidate or willing to relocate to Warsaw, Poland

Work Rights

Not specified

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