Prior customer support and external user facing operations
Excellent written and verbal communication skills
The role involves resolving issues across social media platforms like X, LinkedIn, and Facebook while serving as an escalation point for high-stakes user issues
Job Summary
The role involves resolving issues across social media platforms like X, LinkedIn, and Facebook while serving as an escalation point for high-stakes user issues.
Stripe handles over a million support cases annually and seeks team members who can drive improvements in operational processes to enhance the global economy.
Candidates must be willing to work 9-hour daytime shifts including weekends, with a weekday off provided in lieu.
Matching Summary
The role involves resolving issues across social media platforms like X, LinkedIn, and Facebook while serving as an escalation point for high-stakes user issues.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Experience with social media support channels
Prior customer support and external user facing operations
Excellent written and verbal communication skills
User first mindset for solving difficult problems
Process-oriented approach to operational work
Ability to prioritize in a quick-moving environment
Willingness to work weekend shifts
Nice-to-have
Knowledge of Sprinklr platform proficiency
Experience with process improvement initiatives
Technical product curiosity and analytical thinking
Track record of cross-team collaboration
Humble attitude working with external partners
Key Requirements
Prior experience in customer support operations
Experience with social media support channels
Strong analytical thinking and problem-solving abilities