Ghs Service Manager

PwC PricewaterhouseCoopers GmbH

Fully remote
It service management experience
It infrastructure and cloud services
Global hosting services (ghs)
The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness

Job Summary

  • The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.
  • This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework.
  • PwC offers a stable, challenging working environment with opportunities for professional growth, fair salary with annual bonus, 30 days paid time off, and a comprehensive benefit program.

Matching Summary

The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.

Skills & Requirements

Must-have

  • IT Service Management experience
  • IT infrastructure and cloud services
  • Global Hosting Services (GHS)
  • operational readiness
  • Service Level Objective (SLO) documents
  • PwC Technology ITSM processes

Nice-to-have

  • proactive approach to problem-solving
  • demonstrate influence outside direct team
  • Agile, open-minded, innovative ideas
  • remote, geographically dispersed environment
  • self-management and independent task management

Key Requirements

  • Bachelor's degree in Information Technology
  • 7 years in IT
  • 3 years in IT Service Management
  • Knowledge of cloud fundamentals
  • SAFe or Agile framework
  • Cloud infrastructure fundamentals (Azure, AWS, GCP)
  • Experience in multiple ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter