Business Specialist

315

Fully remote
Leadership experience
Real-time management
Stakeholder management
In the Process Support role, you’ll succeed by working collaboratively with stakeholders and process owners to assist in developing processes and procedures

Job Summary

  • In the Process Support role, you’ll succeed by working collaboratively with stakeholders and process owners to assist in developing processes and procedures.
  • You’ll be empowered to implement initiatives to deliver on improved performance, and contribute significantly to programs of work to drive improvements in contact centre efficiency.
  • We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

Matching Summary

In the Process Support role, you’ll succeed by working collaboratively with stakeholders and process owners to assist in developing processes and procedures.

Skills & Requirements

Must-have

  • Leadership experience
  • Real-time management
  • Stakeholder management

Nice-to-have

  • Effective communication skills
  • Agile and big picture approach
  • Collaboration across teams

Key Requirements

  • 3+ years in customer operations
  • 3+ years in real-time management

Work Rights

Not specified

Tailored Resume

Cover Letter