Airbnb is seeking a Machine Learning Engineer for its Customer Support Engineering team, focusing on enhancing customer service through AI technologies. The ideal candidate will possess strong expertise in machine learning, particularly in LLMs and Agentic AI systems, and will work remotely from within the US
Job Summary
The team is responsible for adopting Agentic AI technologies to enable an intelligent, scalable, and exceptional customer service experience.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive experiences.
Many of the initiatives you'll tackle are in their early conceptual stages, offering the opportunity to shape ideas from inception to production.
Matching Summary
Match Score: 85
Airbnb is seeking a Machine Learning Engineer for its Customer Support Engineering team, focusing on enhancing customer service through AI technologies. The ideal candidate will possess strong expertise in machine learning, particularly in LLMs and Agentic AI systems, and will work remotely from within the US.
Salary
Base: $162,000 - $186,000 USD; Bonus/Equity: Eligible; Benefits: Not specified
Skills & Requirements
Must-have
LLM pretraining and fine-tuning expertise
Agentic AI system architecture experience
Production-grade ML/AI system deployment
RAG architectures and LLM evaluation frameworks
Multi-agent orchestration and tool-use
Nice-to-have
Cross-functional collaboration with product teams
Experience with SFT, RLHF, and GRPO methods
Ability to shape concepts from inception to production
Knowledge of reinforcement learning and distillation
Key Requirements
PhD or Master's degree in Computer Science or related field
3+ years of industry experience in Machine Learning or AI
Must live in a US state where Airbnb has a registered entity
Work Rights
Must reside in a state where Airbnb has a registered entity