This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build and ship code alongside strong programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as Remote grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Build and maintain AI agents
Experience with n8n Make Zapier Retool
Hands-on API and webhook integration
Programme management for cross-functional work
Deploy AI capabilities responsibly
Nice-to-have
Experience working in remote-first environment
Fluent English writing and speaking skills
Ability to translate operational needs to technical constraints
Key Requirements
Manager of one mindset with autonomy
Hands-on experience building automation systems in CX context