Consultant - System Management

LTIMindtree

Nairobi, Kenya
On-site
Incident resolution
Technical troubleshooting
User support admin
Take ownership of incidents troubleshooting based on SOPs and resolving issues promptly by logging incidents in ticketing systems e.g. Jira ServiceNow and tracking them to resolution

Job Summary

  • Take ownership of incidents troubleshooting based on SOPs and resolving issues promptly by logging incidents in ticketing systems e.g. Jira ServiceNow and tracking them to resolution.
  • Diagnosing and resolving basic routine or scripted IT issues related to IT Operations Windows Servers OR Linux Servers OR Network.
  • Handle password resets account unlocking and provisioning, deprovisioning in Active Directory and Office 365 software installations VPN configuration printer setups and Microsoft Outlook mailbox issues.

Matching Summary

Take ownership of incidents troubleshooting based on SOPs and resolving issues promptly by logging incidents in ticketing systems e.g. Jira ServiceNow and tracking them to resolution.

Skills & Requirements

Must-have

  • Incident Resolution
  • Technical Troubleshooting
  • User Support Admin
  • System health monitoring
  • Active Directory
  • Office 365

Nice-to-have

  • Good communication skills
  • Detailed documentation
  • Knowledge base articles

Key Requirements

  • Minimum 6 months to 02 years relevant experience
  • Bachelor in any stream
  • MCSA or MCSE or RHCE certification
  • Experience with virtualization technologies
  • Knowledge on ITIL Foundation

Work Rights

Not specified

Tailored Resume

Cover Letter