The job posting is for a Coordinator of External Partners at GARDENA, a company focused on creating innovative outdoor solutions. The role involves managing and supporting external partners in customer service, ensuring quality communication, and overseeing training and operational processes
Job Summary
The role involves steering and supporting external partners and call centers that provide Level 1 support for GARDENA customers globally.
Candidates will ensure quality standards in customer communication while planning training measures and maintaining service level agreements.
The company offers flexible working arrangements, individual development opportunities, and a family-friendly environment including an on-site daycare.
Matching Summary
Match Score: 85
The job posting is for a Coordinator of External Partners at GARDENA, a company focused on creating innovative outdoor solutions. The role involves managing and supporting external partners in customer service, ensuring quality communication, and overseeing training and operational processes.
Skills & Requirements
Must-have
Experience managing external call centers
Quality assurance for customer communication
German and English language proficiency
Proficiency with Zendesk, MS Office, and SAP
SLA monitoring and reporting capabilities
Nice-to-have
Interest in data-driven process optimization
Experience with chatbot development projects
Ability to work in international teams
Strong persuasion and implementation skills
Background in technical product support
Key Requirements
Completed vocational training with specialized further education
Several years of experience in telephone and email customer consultation
First-hand experience managing external call center vendors