Philippines Operations Leader

Express Scripts

Manila, Philippines
Base: $180,000 - $300,000 usd yearly; bonus/equity...
Expatriate assignment (3-4 years in manila, philippines)
10+ years operations management experience
5+ years call center leadership role
Experience leading 1,000+ fte teams
Express Scripts is seeking a Philippines Operations Leader for an expatriate assignment in Manila, responsible for developing and executing a comprehensive operations strategy. The ideal candidate will have extensive experience in operations management, particularly in call center environments, and will be expected to lead a large team while ensuring operational efficiency and collaboration with U.S. stakeholders

Job Summary

  • This role involves developing and executing a comprehensive operations strategy for a new site in the Philippines aligned with enterprise-wide objectives.
  • The candidate must be willing to relocate to Manila, Philippines for an ex-patriate assignment lasting 3-4 years.
  • The position offers an annual salary range of $180,000 - $300,000 USD along with eligibility for annual bonuses and long-term incentive plans.

Matching Summary

Match Score: 85

Express Scripts is seeking a Philippines Operations Leader for an expatriate assignment in Manila, responsible for developing and executing a comprehensive operations strategy. The ideal candidate will have extensive experience in operations management, particularly in call center environments, and will be expected to lead a large team while ensuring operational efficiency and collaboration with U.S. stakeholders.

Salary

Base: $180,000 - $300,000 USD yearly; Bonus/Equity: Eligible for annual bonus and long term incentive plan; Benefits: Medical, vision, dental, 401(k), life insurance, tuition reimbursement, 18 days PTO

Skills & Requirements

Must-have

  • 10+ years operations management experience
  • 5+ years call center leadership role
  • Experience leading 1,000+ FTE teams
  • Willingness to relocate to Manila for 3-4 years
  • Setting up new operational sites from scratch
  • Data-driven decision making and KPI monitoring

Nice-to-have

  • MBA or advanced degree preferred
  • Cross-functional collaboration with US teams
  • Talent acquisition and retention strategies
  • Cultural integration between global locations
  • Continuous improvement mindset
  • Strong verbal and written communication skills

Key Requirements

  • Bachelor's degree required; MBA preferred
  • Minimum 10 years in operations management
  • At least 5 years in call center leadership
  • Proven track record managing 1,000+ FTEs
  • Relocation availability for 3-4 years

Work Rights

Not specified

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