It Product Support Senior Coordinator

Marsh & McLennan Companies Inc

Kuala Lumpur, Malaysia
Hybrid (3 days on-site, 2 days remote)
End-to-end application support
Incident and problem management
Root cause analysis
Marsh & McLennan Companies Inc is seeking an IT Product Support Senior Coordinator for their Kuala Lumpur office. The role requires providing application support, managing incidents, and ensuring system stability, while working three days in-office each week as part of a hybrid work model

Job Summary

  • Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.
  • Collaborate with business units, Service Desk, and infrastructure teams to deliver high-quality support.
  • Marsh is committed to creating a diverse, inclusive and flexible work environment.

Matching Summary

Match Score: 85

Marsh & McLennan Companies Inc is seeking an IT Product Support Senior Coordinator for their Kuala Lumpur office. The role requires providing application support, managing incidents, and ensuring system stability, while working three days in-office each week as part of a hybrid work model.

Skills & Requirements

Must-have

  • end-to-end application support
  • incident and problem management
  • root cause analysis
  • application monitoring and configuration
  • SQL queries and scripting

Nice-to-have

  • positive attitude
  • work well under pressure
  • work independently and within a team

Key Requirements

  • 3 to 5 years of Level 2/3 application support experience
  • Bachelor’s degree in IT, Computer Science, or related field
  • Hands-on experience with application configuration, deployment, and support
  • Familiarity with Windows/Unix environments and basic networking concepts
  • Willingness to work AU business hours and provide on-call support

Work Rights

Not specified

Tailored Resume

Cover Letter