The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This is a phone based customer service role supporting customers who are victims of Digital Fraud, requiring excellent customer service and innovation.
The role offers a 12-month max term contract with hybrid working arrangements after initial training, combining work from home and office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Hybrid working with office attendance
Phone based customer service
Fraud and scam detection
Emotional resilience under pressure
Nice-to-have
Strong problem-solving skills
Ability to think outside the box
Experience in online and mobile financial services
Excellent written and verbal communication
Passion to inspire customer confidence
Ability to perform in ambiguous environments
Key Requirements
Must be based in Sydney
Experience in Financial Services Industry preferred
Ability to manage high volumes of customer interactions
Strong personal integrity and confidentiality commitment
Emotional resilience and strong communication skills