Customer Success Manager - Adaptive Planning

Workday Inc

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Proficiency with salesforce crm
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
  • The Customer Success Manager is responsible for managing renewals end-to-end, negotiating contracts, and identifying upsell opportunities to drive revenue growth.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Proficiency with Salesforce CRM
  • Experience with Gainsight customer success tool
  • Proven account management and strategic planning
  • Executive relationship building skills

Nice-to-have

  • Knowledge of EPM/CPM or financial ERP space
  • Pricing strategy and negotiation expertise
  • Ability to manage ambiguity in complex environments
  • Strong executive presence and communication
  • Willingness to go the extra mile for customers

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience supporting SaaS solutions
  • 2+ years of experience using Salesforce and Gainsight
  • 2+ years of experience with change management practices

Work Rights

Not specified

Tailored Resume

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