Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) Berlin

Otis

Berlin, Germany
Base: tarifliche bezahlung nach metalltarifvertrag...
Handle emergency calls from elevators
Monitor and assist trapped passengers
Process customer inquiries via phone, chat, and email
You will be part of the world's largest manufacturer of elevators and escalators, enjoying a high degree of safety and customer trust

Job Summary

  • You will be part of the world's largest manufacturer of elevators and escalators, enjoying a high degree of safety and customer trust.
  • The role involves taking emergency calls from elevator systems, assisting trapped passengers, and efficiently forwarding fault reports to service technicians.
  • Otis offers attractive compensation according to the metal tariff agreement, including holiday and Christmas bonuses, shift allowances, and opportunities for further development.

Matching Summary

You will be part of the world's largest manufacturer of elevators and escalators, enjoying a high degree of safety and customer trust.

Salary

Base: Tarifliche Bezahlung nach Metalltarifvertrag; Bonus/Equity: Urlaubs- und Weihnachtsgeld; Benefits: Schichtzuschläge

Skills & Requirements

Must-have

  • Handle emergency calls from elevators
  • Monitor and assist trapped passengers
  • Process customer inquiries via phone, chat, and email
  • Efficiently forward fault reports to technicians
  • Record and forward customer information

Nice-to-have

  • Strong team cohesion
  • Family atmosphere
  • High quality standards
  • Respect, equality, and appreciation

Key Requirements

  • Experience in a customer service center or dispatch
  • Proficiency in MS Office
  • Very good German language skills
  • Basic English skills are advantageous
  • Willingness to work in a 3-shift system

Work Rights

Not specified

Tailored Resume

Cover Letter