Senior Technical Account Manager

Genesys

Multiple Locations
Fluent in french and english
Strong technical background in cx software
Experience in customer success
Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.
  • The Senior Technical Account Manager is responsible for delivering technical success and managing customer relationships.
  • Join a collaborative team that values innovation and personal accountability.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences.

Skills & Requirements

Must-have

  • Fluent in French and English
  • Strong technical background in CX software
  • Experience in Customer Success

Nice-to-have

  • Ability to work in a fast-paced environment
  • Proactive and innovative thinker
  • Strong conflict management skills

Key Requirements

  • BA/BS Degree or equivalent
  • Minimum of 5 years relevant work experience
  • Strong knowledge of Cloud contact center technologies

Work Rights

Not specified

Tailored Resume

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