Supervisor Guest Service Associate

Marriott Vacations Worldwide

Not specified
2-3 years receptionist experience
Bilingual english french required
Fidelio and marsha software knowledge
Marriott Vacations Worldwide is seeking a Supervisor Guest Service Associate to lead the reception team and ensure high-quality service for guests. The role involves managing check-in and check-out processes, optimizing revenue, and maintaining guest satisfaction while fostering effective communication among staff

Job Summary

  • The role involves supervising the reception team and ensuring high-quality service delivery for villa check-ins and check-outs.
  • Candidates must be responsible for optimizing revenue and profits while maintaining exceptional customer satisfaction standards.
  • The position requires a deep knowledge of resort procedures, credit limit controls, and the ability to resolve guest issues professionally.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a Supervisor Guest Service Associate to lead the reception team and ensure high-quality service for guests. The role involves managing check-in and check-out processes, optimizing revenue, and maintaining guest satisfaction while fostering effective communication among staff.

Skills & Requirements

Must-have

  • 2-3 years receptionist experience
  • Bilingual English French required
  • Fidelio and Marsha software knowledge
  • Front desk shift management
  • Guest complaint resolution

Nice-to-have

  • Third language proficiency
  • Training and mentoring skills
  • Open mindset for improvement
  • Professional appearance standards
  • Knowledge of resort ownership cycle

Key Requirements

  • Diploma in tourism or hotel sector
  • 2 to 3 years of receptionist experience
  • Fluency in English and French
  • Proficiency with Fidelio and Marsha systems

Work Rights

Not specified

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