Claims Team Leader, Commercial Property & Marine Claims
QBE
Auckland, New Zealand
3d onsite
Commercial property & marine claims
Team leadership and mentorship
Customer and broker outcomes
Lead and support the day-to-day activities of the Commercial Property and Marine Claims team, providing guidance on claims management, policy interpretation, quality, and risk-appropriate decision-making
Job Summary
Lead and support the day-to-day activities of the Commercial Property and Marine Claims team, providing guidance on claims management, policy interpretation, quality, and risk-appropriate decision-making.
Coach, mentor, and manage a team of experienced Commercial Property and Marine Claims Specialists, fostering capability, confidence, and accountability.
As a QBE employee you will have access to and benefit from 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
Matching Summary
Lead and support the day-to-day activities of the Commercial Property and Marine Claims team, providing guidance on claims management, policy interpretation, quality, and risk-appropriate decision-making.
Skills & Requirements
Must-have
Commercial Property & Marine Claims
Team Leadership and Mentorship
Customer and Broker Outcomes
Claims Management Strategies
Risk Management Decision-Making
Broker Relationships
Nice-to-have
Strategic Capability Development
Human Touch Approach
Positive Impact at Work
Inclusive Workplace Culture
Key Requirements
Experience mentoring or leading similar sized teams
Exposure to disputes and complaints
Comfortable being the escalation point for the property team