Help Desk Analyst

Omnisciusconsulting

On-site
Application support and helpdesk requests
Troubleshoot technical issues
System administration tasks
Omnisciusconsulting is seeking a Help Desk Analyst/System Administrator to support users of an external-facing application, requiring strong technical support and troubleshooting skills. The ideal candidate should have experience in helpdesk roles along with a CompTIA Security+ certification and an active Secret Security Clearance

Job Summary

  • Serve as the primary point of contact for incoming application support and helpdesk requests.
  • Troubleshoot and resolve technical issues including permissions changes, database updates, and application functionality issues.
  • Collaborate with development, security, and product teams to ensure smooth system operations.

Matching Summary

Match Score: 85

Omnisciusconsulting is seeking a Help Desk Analyst/System Administrator to support users of an external-facing application, requiring strong technical support and troubleshooting skills. The ideal candidate should have experience in helpdesk roles along with a CompTIA Security+ certification and an active Secret Security Clearance.

Skills & Requirements

Must-have

  • Application support and helpdesk requests
  • Troubleshoot technical issues
  • System administration tasks
  • User account management
  • Diagnose issues using logs
  • Document resolutions and knowledge base

Nice-to-have

  • Collaborate with development teams
  • Assist with small development tasks
  • Familiarity with software development workflows
  • Basic understanding of APIs
  • Exposure to cloud environments

Key Requirements

  • Active Secret Security Clearance
  • CompTIA Security+ certification
  • 2–4 years of experience
  • Routine helpdesk support experience
  • Ticketing systems and documentation experience
  • Application logs and monitoring tools experience

Work Rights

Not specified

Tailored Resume

Cover Letter