Customer Support Agent (german-speaking) - Pos System Solutions -remote

Concentrix

Porto, Portugal
Competitive salary; performance bonus available; f...
Fully remote
Fluent german language skills c1
Advanced english proficiency b2
Omnichannel support experience
Concentrix is seeking a German-speaking Customer Support Agent to work remotely in Portugal, focusing on providing exceptional service to clients using their POS system solutions. The role includes interacting with customers through multiple channels and participating in service improvements while offering opportunities for career growth and development

Job Summary

  • You will serve as the primary voice of the company, supporting German-speaking merchants via phone, email, chat, and social media.
  • The role offers full paid training, career development programs, and a competitive salary with performance bonuses for remote workers in Portugal.
  • Concentrix is an equal-opportunity employer recognized globally for its best workplace culture and internal promotion opportunities.

Matching Summary

Match Score: 85

Concentrix is seeking a German-speaking Customer Support Agent to work remotely in Portugal, focusing on providing exceptional service to clients using their POS system solutions. The role includes interacting with customers through multiple channels and participating in service improvements while offering opportunities for career growth and development.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • Fluent German language skills C1
  • Advanced English proficiency B2
  • Omnichannel support experience
  • POS system product knowledge
  • Escalation management capability

Nice-to-have

  • Strong empathy and patience
  • Problem-solving mindset
  • Ability to work under pressure
  • International team collaboration
  • Process optimization interest

Key Requirements

  • Legal authorization to work in Portugal
  • Prior customer support experience preferred
  • C1 level German fluency required
  • B2 level English proficiency required

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter