The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams
Job Summary
The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams.
Responsibilities include collecting and relaying the 'Customer Voice' regarding software products to drive continuous improvement and ensuring high levels of customer satisfaction.
The role requires proactive engagement through regular follow-up meetings, customer visits, and participation in In-Service Core Team meetings to anticipate escalations.
Matching Summary
The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams.
Skills & Requirements
Must-have
Aviation Operations knowledge
Airbus Digital portfolio expertise
English communication skills
Stakeholder management skills
Customer satisfaction focus
Nice-to-have
Negotiation and persuasion skills
Strong sense of ownership
Willingness to learn new products
Passion for digital technology
Analytical thinking abilities
Key Requirements
Degree in Information Systems, IT, Computer Science, or Aviation
Broad knowledge of Airbus Digital portfolio including AirbusWorld and TechRequest
Experience in aviation operations for airlines, lessors, or MROs