Shape the future of customer experience in banking and join a collaborative team where your voice matters
Job Summary
Shape the future of customer experience in banking and join a collaborative team where your voice matters.
Own key Domain wide customer forums to illuminate voice of customer and drive meaningful change across banking products and services.
Partner with product, digital, operations, risk and compliance teams to influence solution design and delivery, ensuring customer impacts and regulatory expectations are considered.
Matching Summary
Shape the future of customer experience in banking and join a collaborative team where your voice matters.
Skills & Requirements
Must-have
Voice of Customer programs
Customer data insights analysis
Lead thematic programs of work
Customer pain point advocacy
Influence solution design and delivery
Nice-to-have
Customer-centric culture
Collaborative team environment
Innovation and strong relationships
Diverse and inclusive workplace
Key Requirements
Previous CX/customer advocacy experience
Financial services/banking industry experience preferred