Support the planning, execution, and optimization of customer facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives
Job Summary
Support the planning, execution, and optimization of customer facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives.
Assist with the day to day execution of Membership and Engagement communications, helping translate cross functional inputs into clear, customer centric messaging across multiple digital channels.
This role offers hands‑on exposure to customer engagement and loyalty communications at scale, with opportunities to learn how data, messaging, and execution come together to improve customer experience.
Matching Summary
Support the planning, execution, and optimization of customer facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives.
Skills & Requirements
Must-have
Customer-centric messaging
Digital marketing channels
Brand voice and messaging consistency
Customer perspective evaluation
Attention to detail
Nice-to-have
Lifecycle marketing
Engagement strategy
Customer experience
Marketing operations
Data analysis and optimization
Key Requirements
Bachelor's degree in Marketing, Communications, Business, or related field
2-5 Years of relevant work experience
Ability to apply brand voice, tone, and messaging frameworks consistently across channels
Sound judgment in identifying messaging risks, inconsistencies, and opportunities to improve engagement
Strong instinct for evaluating communications from the customer’s perspective to ensure clarity, relevance, and value