Cust Srvc Acct Rep Assoc- Sr

AEP

Base: $54,063 - $93,188 annually; bonus/equity: no...
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Current valid driver's license required
Proficiency in microsoft office products
Willingness to perform on-site investigations
** AEP is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers. The role involves managing customer inquiries, promoting company energy programs, and ensuring effective communication between customers and various internal departments. **

Job Summary

  • This position serves as the primary field customer relations resource for residential and commercial customers in an assigned territory.
  • Incumbents are responsible for providing billing explanations, tariff analysis, and promoting energy efficiency programs to meet customer needs.
  • AEP offers a competitive compensation package ranging from $54,063 to $93,188 annually along with comprehensive benefits.

Matching Summary

Match Score: 75

** AEP is seeking a Customer Service Account Representative Associate to serve as the primary field customer relations resource for residential and commercial customers. The role involves managing customer inquiries, promoting company energy programs, and ensuring effective communication between customers and various internal departments. **

Salary

Base: $54,063 - $93,188 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • Current valid driver's license required
  • Proficiency in Microsoft Office products
  • Willingness to perform on-site investigations
  • Knowledge of electrical distribution operations
  • Ability to manage customer delinquencies

Nice-to-have

  • Strong problem-solving and initiative skills
  • Experience with energy efficiency programs
  • Community involvement and engagement
  • Excellent oral and written communication
  • Ability to balance customer and company needs

Key Requirements

  • Bachelor degree or equivalent experience (2-8 years)
  • Minimum 2 to 8 years customer contact experience
  • Working knowledge of field activities and construction
  • Certified Energy Manager (CEM) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter