Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) - Notrufzentrale

Otis Worldwide Corporation

Berlin, Germany
Tariff-based pyy per metal industry agreement; inc...
Strong german language skills
Willingness to work 3-shift system
Experience in customer service center
You will handle emergency calls from elevator systems and coordinate assistance for trapped individuals via remote monitoring

Job Summary

  • You will handle emergency calls from elevator systems and coordinate assistance for trapped individuals via remote monitoring.
  • The role offers a tariff-based salary according to the metal industry agreement including holiday pay and shift allowances.
  • Employees benefit from a 35-hour work week, ergonomic standing desks, and opportunities for career development through training programs.

Matching Summary

You will handle emergency calls from elevator systems and coordinate assistance for trapped individuals via remote monitoring.

Salary

Tariff-based pay per metal industry agreement; includes holiday and Christmas bonus; shift allowances applicable

Skills & Requirements

Must-have

  • Strong German language skills
  • Willingness to work 3-shift system
  • Experience in customer service center
  • Proficiency with MS-Office tools

Nice-to-have

  • Basic English knowledge
  • Previous experience in dispatching
  • Conflict resolution abilities
  • Empathy and communication skills

Key Requirements

  • Very good German language proficiency
  • Availability for 3-shift schedule
  • Prior customer service or dispatch experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter