Lead Platform Support Engineer

KRAKEN

London, United Kingdom
On-site
Build and lead support function
Define intake model and processes
Coach distributed engineering team
Kraken is a technology company focused on creating a smart, sustainable energy system by optimizing renewable generation and enabling utilities

Job Summary

  • Kraken is a technology company focused on creating a smart, sustainable energy system by optimizing renewable generation and enabling utilities.
  • The Lead will build and lead the dedicated Platform Support Engineering function as the front door to the Platform team.
  • This role requires balancing operational responsibilities like ticket management with strategic goals such as reducing demand through automation.

Matching Summary

Kraken is a technology company focused on creating a smart, sustainable energy system by optimizing renewable generation and enabling utilities.

Skills & Requirements

Must-have

  • Build and lead support function
  • Define intake model and processes
  • Coach distributed engineering team
  • Reduce demand through automation
  • Ensure ticket quality and response times

Nice-to-have

  • Async-first environment experience
  • Globally distributed team collaboration
  • Strategic platform design mindset
  • Internal process improvement focus

Key Requirements

  • Experience leading engineering teams
  • Background in platform support or operations
  • Ability to work in async-first environments

Work Rights

Not specified

Tailored Resume

Cover Letter