Customer Care Manager– Allflex (hybrid)

leHACK

Rahway, New Jersey, US
Base: $87,300.00 - $137,400.00; bonus/equity: annu...
Hybrid (3 days onsite, 1 day remote)
Allflex tag customer care
Eshop order issues
Product configuration errors
The Customer Care Manager for Allflex at leHACK in Rahway, New Jersey, is responsible for leading the operations of the Allflex Tag Customer Care team, ensuring high-quality support for customers purchasing identification products. The role emphasizes leadership, operational excellence, and relationship management within a hybrid work environment

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, and training.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive package of benefits including medical, dental, vision, and retirement benefits.

Matching Summary

Match Score: 85

The Customer Care Manager for Allflex at leHACK in Rahway, New Jersey, is responsible for leading the operations of the Allflex Tag Customer Care team, ensuring high-quality support for customers purchasing identification products. The role emphasizes leadership, operational excellence, and relationship management within a hybrid work environment.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Medical, dental, vision healthcare and other insurance benefits, retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days

Skills & Requirements

Must-have

  • Allflex Tag Customer Care
  • eShop order issues
  • product configuration errors
  • customer issue resolution
  • team leadership and coaching
  • operational excellence

Nice-to-have

  • high-quality engaging work environment
  • proactive mindset
  • adapt quickly in dynamic environments
  • forward-thinking mindset

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 years of customer support experience
  • 2 years of SAP experience
  • Demonstrated leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter