Strong technical acumen and architecture knowledge
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization
Job Summary
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
This role requires a self-motivated professional with strong technical acumen who can navigate challenges with large and complex enterprise clients.
Candidates must demonstrate the ability to engage with C-level executives, drive escalations, and ensure business objectives are aligned across internal teams.
Matching Summary
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software background
Strong technical acumen and architecture knowledge
Experience managing large enterprise accounts
Proven escalation and incident management skills
Nice-to-have
C-level stakeholder engagement experience
Workday HCM, Payroll, or Financials expertise
Project management certification or experience
Ability to chair steering committee meetings
Willingness to travel up to 25% of the time
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or customer success for complex B2B software
5+ years implementing or managing complex SaaS solutions
Experience with Human Resources, Payroll, or Financials domains
Demonstrated leadership skills with high-level stakeholders