Mcdonald's Level 1 Addition

Unisys UK

Bogota, DC, Colombia
On-site
Support hardware and software
Resolve challenging incidents
Support l1 agents
Unisys UK is seeking a Level 1 Addition to support hardware, software, and network-related queries in Bogotá, Colombia. The ideal candidate should have a high school diploma or GED, with 1-2 years of relevant experience and possibly a technical certification

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Matching Summary

Match Score: 75

Unisys UK is seeking a Level 1 Addition to support hardware, software, and network-related queries in Bogotá, Colombia. The ideal candidate should have a high school diploma or GED, with 1-2 years of relevant experience and possibly a technical certification.

Skills & Requirements

Must-have

  • support hardware and software
  • resolve challenging incidents
  • support L1 agents

Nice-to-have

  • use judgment based on experience
  • problem solving and analytical skills

Key Requirements

  • High School Diploma or GED
  • 1-2 years experience

Work Rights

Not specified

Tailored Resume

Cover Letter