Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational flows
Ai chatbot development
Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations

Job Summary

  • Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.
  • Design intelligent, multi-turn dialogue experiences at the heart of how the chatbot understands context and guides customers.
  • Run experiments, form hypotheses, test ideas, and iterate based on user behaviour and insights to continuously improve accuracy and experience.

Matching Summary

Define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human-centred conversations.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot development
  • LLM prompt design
  • User behaviour analysis
  • Systems thinking

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modelling best practices
  • ALM and DevOps familiarity

Key Requirements

  • Required experience in conversation design
  • Proven ability to design multi-turn journeys
  • Comfort navigating ambiguity
  • Experience working with cross-functional teams
  • Familiarity with LLM behaviour

Work Rights

Not specified

Tailored Resume

Cover Letter