Customer Support Associate, Bilingual - Ukrainian (starlink)

SpaceX

Redmond, WA, United States
Base: $24.00-$29.00ph based on level; equity: stoc...
On-site
Fluent in english and ukrainian
1+ years front-line customer support experience
High school diploma or equivalency certificate
SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink to customers worldwide

Job Summary

  • SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink to customers worldwide.
  • The role involves triaging, troubleshooting, and resolving customer issues across multiple channels while advocating for their success.
  • Employees receive comprehensive benefits including medical coverage, stock options, paid vacation, and access to company shuttles.

Matching Summary

SpaceX is seeking a bilingual Customer Support Associate to serve as the face of Starlink to customers worldwide.

Salary

Base: $24.00-$29.00/hour based on level; Equity: Stock options/awards available; Benefits: Medical, dental, vision, 401(k), paid leave

Skills & Requirements

Must-have

  • Fluent in English and Ukrainian
  • 1+ years front-line customer support experience
  • High school diploma or equivalency certificate

Nice-to-have

  • Experience with networking and hardware troubleshooting
  • Background in training or analytics roles
  • Start-up or high-growth environment experience
  • Strong problem-solving and sleuthing skills
  • Ability to work weekend and night shifts

Key Requirements

  • Must be US citizen, permanent resident, refugee, or asylee per ITAR requirements
  • Relocation required if not local to Redmond, WA area
  • Availability for 10-hour shifts including holidays and weekends

Work Rights

Must have US citizenship, green card, refugee status, or asylee status

Tailored Resume

Cover Letter