Manager - Vmware Customer Success

SHI International Corp

Multiple Locations
Base: $100,000 - $200,000; bonus/equity: not speci...
On-site
Vmware cloud foundation (vcf) adoption
Customer success plans execution
Drive adoption and retention
SHI International Corp is seeking a Manager for VMware Customer Success to lead the execution of customer success initiatives for VMware clients, focusing on adoption and retention. The ideal candidate will have a strong background in customer success, technical account management, and team leadership within the enterprise technology sector

Job Summary

  • Lead day-to-day execution of the Customer Success motion for a portfolio of VMware by Broadcom customers, focusing on VCF adoption, value realization, and retention.
  • Partner closely with Sales, Services, and Broadcom stakeholders to operationalize success plans, run governance, and proactively manage risks to renewal.
  • Coach Customer Success Managers (CSMs), drive consistent process execution, and ensure accurate reporting on health, consumption, adoption, and outcomes.

Matching Summary

Match Score: 85

SHI International Corp is seeking a Manager for VMware Customer Success to lead the execution of customer success initiatives for VMware clients, focusing on adoption and retention. The ideal candidate will have a strong background in customer success, technical account management, and team leadership within the enterprise technology sector.

Salary

Base: $100,000 - $200,000; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • VMware Cloud Foundation (VCF) adoption
  • Customer success plans execution
  • Drive adoption and retention
  • Cross-functional collaboration

Nice-to-have

  • Customer-centric mindset
  • Relationship building
  • Strategic thinking
  • Adaptability

Key Requirements

  • 5+ years experience in Customer Success, Post-Sales, Technical Account Management, or Services
  • 2+ years people leadership experience
  • Working knowledge of VMware products and licensing
  • Bachelor's degree or relevant work experience

Work Rights

Not specified

Tailored Resume

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