Scams Analyst

369

Hybrid
High volume call centre environment
Strong problem-solving capability
Commitment to confidentiality
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities.
  • This is a phone-based customer service role supporting customers who are victims of scams.
  • Success in this role requires emotional resilience and strong communication skills.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Strong problem-solving capability
  • Commitment to confidentiality

Nice-to-have

  • Emotional resilience
  • Ability to handle distressed customers
  • Excellent communication skills

Key Requirements

  • Preferred experience in Financial Services
  • Demonstrated excellence in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter